13 novembre 2009

Results of Customer Satisfaction survey, 2009

The questionnaire has taken into consideration different aspects of our work (information's level obtained, information's speed, delivery time, product, assistance, catalogue and information on the web site). We obtained an overall positive result: 89 % of the customers are generally satisfied with our services...

...(mean judgment good or very good). All parameters have been judged positively, while a slight dissatisfaction has been observed for Tecna’s website. Regarding this topic, we hereby want to inform our customers that we are working at the creation of a new website where information should be easier to find. In general, the satisfaction index of our customers is 96%.

Your comments are very important to us, as our aim is the continuous improvement, that is why we will proceed in this direction, using your suggestions and our resources in order to come up to customer's expectations.